How does change your mind work?

If you change your mind, wyldhq may offer you a store credit provided that the return is made within 14 days from the date you received the product and you are able to provide satisfactory proof of purchase.

To be eligible for a store credit, the product must:

• Be unused and in the same ‘as-new’ condition with all original product packaging including protective packaging such as the box or carton the product came in;

• Be free from damages and modifications including but not limited to scratches, stains, drilling, wear and tear, misuse, or any result of the failure to take reasonable care of the product;

• Not be subjected to the exclusions listed below.

As the original protective packaging (including box or carton) is carefully designed to avoid shipping damages, any returns without the original packaging will be refused. You are encouraged to photograph products and condition of packaging scheduled for return before handing the return to our delivery partners.

You will be responsible for the shipping costs irrespective of any free, discounted, or any other type of shipping promotion that may have been applicable at the time of purchase. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.

Fees that will be deducted from your store credit include:

• Initial shipping costs

• Return shipping costs

• 15% restocking fee charged per ‘line total price’ of returned product on your Tax Invoice

Our team members will assess the item to determine whether a store credit will be offered in accordance with BF's Return Policy. Returns for change of mind items are issued only by way of store credit valid 1 year from the date of issue. Within 5 business days of receiving your return, we will issue you with a store credit voucher via email in an amount equal to the price paid for the product, less initial shipping costs, return shipping costs, and restocking fee.

The following items will not be accepted for return:

• Mattresses & Bedding

• Pillows & Quilts

• Clearance items

• Australian made

• Personalised items

• Orders for commercial or non-domestic use

Please choose carefully when purchasing products as the above types of merchandise will not be eligible for returns unless the product fails to meet a consumer guarantee.